Privacy Policy
Effective Date: July 2026
Information We Collect
We may collect information you voluntarily provide, including:
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Full name
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Email address
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Phone number
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Appointment address
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Date of birth
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Health history and medical information
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Current medications and allergies
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Payment information (processed securely through third-party payment providers)
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Any additional information you choose to provide through our forms or communications
We may also automatically collect limited technical information such as:
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IP address
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Browser type
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Device information
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Pages visited
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Website usage analytics
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Cookies and similar technologies
How We Use Your Information
Your information may be used to:
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Schedule and manage appointments
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Communicate regarding your appointment
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Perform required medical screening
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Provide mobile IV therapy services
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Process payments
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Improve our website and customer experience
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Respond to questions or support requests
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Comply with legal and regulatory obligations
We only collect information that is reasonably necessary to provide our services.
Medical Information
Any health information you provide is used solely for determining whether IV therapy is appropriate and for delivering safe care under the direction of our medical provider. Medical information is handled with appropriate confidentiality and is only accessed by authorized personnel who require it to perform their duties.
Payment Information
Payments are processed through secure third-party payment providers. Cole Flow does not store complete credit or debit card numbers on our servers.
Payment Information
We do not sell your personal information.
We may share information only when necessary with:
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Our licensed medical director or supervising healthcare providers
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Trusted service providers that help operate our business (such as scheduling, payment processing, or email communications)
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Government agencies or law enforcement when required by law
Cookies
Our website may use cookies and similar technologies to improve website functionality, remember user preferences, and understand how visitors use our website. You may disable cookies through your browser settings, although some website features may not function properly.
Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of electronic transmission or storage is completely secure, we strive to maintain appropriate security measures.
Third-Party Services
Our website may contain links to third-party websites or use third-party services such as payment processors, scheduling platforms, analytics providers, or maps. These services have their own privacy policies, and Cole Flow is not responsible for their privacy practices.
Your Rights
You may request to:
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Access the personal information we maintain about you
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Correct inaccurate information
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Request deletion of information where permitted by law
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Withdraw consent for marketing communications at any time
Some information may be retained when required for legal, medical, or business recordkeeping purposes.
Children's Privacy
Cole Flow provides services only to individuals 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. Any information submitted by a minor will be removed from our records upon discovery.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.